Refund & Return Policy

Last updated: September 2026

At Any Car Seat Covers, we are committed to providing high-quality custom-fit seat covers. Because our products are custom-made to order for your specific vehicle, our return and refund policy has specific terms. This policy is in accordance with the Consumer Protection Act 68 of 2008 (CPA).

1. Custom-Made Products

All seat covers are manufactured to order based on your specific vehicle make, model, and year. Due to the custom nature of these products:

  • Orders cannot be cancelled once production has commenced
  • Custom-made products cannot be returned because you have changed your mind once production has commenced. This does not remove your rights if the goods are defective or incorrectly supplied.

2. Defective Products

In accordance with Section 56 of the CPA, if your seat covers are defective, you are entitled to a repair, replacement, or refund within 6 months of delivery. A product is considered defective if:

  • It does not match the description or specifications for your vehicle
  • The material has manufacturing defects (e.g., tears, faulty stitching, waterproofing failure)
  • The fit is incorrect for the specified vehicle (provided the correct vehicle information was given at the time of ordering)

3. How to Request a Return or Refund

To initiate a return or refund request:

  1. Contact us at [email protected] as soon as you notice an issue. Defective-goods claims under Section 56 may be made within 6 months of delivery.
  2. Provide your order number and a clear description of the issue
  3. Include photographs showing the defect or fitment problem
  4. Our team will review your request and respond within 3 business days

4. Refund Processing

  • Approved refunds for card payments will be processed back to the original payment method via our payment provider (Adumo Online)
  • Approved refunds for EFT payments will be processed via bank transfer
  • A 15% handling fee applies to all refunds to cover processing costs, except where consumer law requires a full refund
  • Refund processing typically takes 5–10 business days, depending on your bank

5. Non-Refundable Items

The following are not eligible for refund:

  • Products damaged through misuse, improper installation, or normal wear and tear
  • Seat covers with custom embroidery are personalised for your order and cannot be resold to another customer, so they are not eligible for a change-of-mind refund. This does not limit any remedy available under the Consumer Protection Act if the goods are defective or do not match the approved specifications.
  • Custom embroidery digitising fees (once-off fee is non-refundable)
  • Orders where incorrect vehicle information was provided by the customer
  • Shipping costs (unless the return is due to our error)

6. Exchanges and Collection Costs

For an approved exchange or replacement, collection and delivery costs are allocated as follows:

  • If you ordered the wrong item or provided incorrect vehicle details, you pay the cost of collecting the item and delivering the replacement.
  • If you ordered the correct item and The Factory supplied the correct item, but you request an exchange, you pay the cost of collecting the item and delivering the replacement.
  • If The Factory supplied the wrong item, Any Car Seat Covers will arrange collection and delivery of the correct replacement at The Factory's cost.

If the item is defective or does not match the agreed specifications, your rights under the Consumer Protection Act still apply, including any required refund or replacement without a handling fee or collection charge.

7. 2-Year Guarantee

All Kindo Covers seat covers come with a comprehensive 2-year guarantee against manufacturing defects. This guarantee covers defects in materials and workmanship under normal use conditions.