Shipping policy

Shipping and Return Policy

Returning Your Products

To ensure a seamless return process, please adhere to the following guidelines when returning your products:

• Package Securely: Safely package your products to prevent damage during transit.
• Clearly Mark Return Reference: Please prominently mark your return reference number on the outside of the parcel.
• Include All Accessories: Ensure all accessories and parts originally sold with the product are included in the return.

Products Damaged Upon Delivery

In the unfortunate event of a product arriving damaged or missing parts/accessories upon delivery or collection, kindly inform us within 7 days by initiating a return on our website.

We will promptly arrange for the collection of the damaged product at no additional cost to you. Upon receipt of the item, we will inspect and validate the return. Following validation, you have the option for:

• Repair/Replacement: If feasible and depending on stock availability, we will either repair the product or provide a replacement.
• Refund/Credit: Alternatively, we can credit your account with the purchase price or process a refund according to your preference.

Your satisfaction is our priority, and we strive to make the return process as convenient and efficient as possible for you. Should you have any queries or require assistance, feel free to contact our customer service team for further support.